Refund Policy
Refunds & Returns
If you have any problems concerning the purchase and use of our products we will always provide support and service in the best way for all customers. We do offer refunds that are only possible under the condition of our Return Request Procedure which is outlined below.
What Qualifies As A Return:
Returns will not be accepted unless the product was faulty due to creator error. To be considered faulty it must be for the following reason: errors in the product causing the template to not work as intended.
Return Request Procedure:
A return request will result first in a correction and delivery before any refund is eligible. If the template is able to be corrected and perform as intended, a refund will not be given. Steps listed below outline our Return Request Procedure:
Upon a Return Request, we begin the process with an inspection of the template to confirm the problem.
If the product is faulty we will notify you of the issue and inform you that we are taking steps to deliver a new template that performs as intended which is defined on the product page of each particular template.
If the faulty product is not able to be corrected and perform as it was made to do then you will be eligible for a full return on that purchase.
If the inspection determines the product is not faulty, then there will be no correction made to the template and there will be no eligibility for a full return of that purchase.
Return Process
In the event, a full return is eligible for any product purchase it will be refunded to the original form of payment within 3 to 7 business days after the Return Request is established and accepted by both parties.
Denial Of A Return
Motion Arts Media holds the right to deny any return requested based on suspected misuse of the return policy or a problem that was outside of its control (such as a product becoming unusable as a result of changes made to any and all elements within any digital product or template from Motion Arts Media).
How To Start The Return Process
To start a return request, simply send us a message through our contact page with the following in the subject line "Product Refund Request". Please provide a brief description of your problem and why you are requesting a return. I'd be more than happy to work with you through this process